Privacy Policy

Who We Are

BM Heat Services Ltd t/a BTU Radiators (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

BM Heat Services Ltd’s registered office is at Unit 1 Block B Scrabo Business Park, Jubilee Road, Newtownards, BT23 4YH and we are a company registered in Northern Ireland under company number NI055557. We are registered on the Information Commissioner's Office Register; registration number [insert ICO registration number], and act as the data controller when processing your data. Our designated Appointed Person is Ryan McGimpsey, who can be contacted at Unit 1 Block B Scrabo Business Park, Jubilee Road, Newtownards, BT23 4YH on or 02891 815991.

Information That We Collect

BM Heat Services Ltd processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect from is: -

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number

We collect information in the below ways: -

  • Written Quotation/Order Forms
  • Online Website Orders
  • Telephone Orders

How We Use Your Personal Data

BM Heat Services Ltd takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time.  The purposes and reasons for processing your personal data are detailed below: -

  • Fulfillment of a Contract: We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address
  • Accounting Purposes: We collect and store your personal data as part of our legal obligation for business accounting and tax purposes
  • Trade Credit Checks: If you are a trade customer seeking credit with ourselves, we may share your personal data with Experian who are a credit reference agency and provide us with financial background checks prior to agreeing a credit account with yourself.
  • Marketing: We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

Your Rights

You have the right to access any personal information that BM Heat Services Ltd processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. In order for us to fulfill our contract with yourself for the supply of goods or services, it may be necessary for BM Heat Services Ltd to share your basic contact information (name, address and contact number) with some of our trusted suppliers for the purposes of providing the best possible service and having goods delivered directly from our suppliers warehouse to yourself.

Safeguarding Measures

BM Heat Services Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: data encryptions, pseudonymisation, password protected restricted access, internet firewalls and anti-virus/malware software.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. BM Heat Services Ltd does not transfer or store any personal data outside the EU.

Consequences of Not Providing Your Data

You are not obligated to provide your personal information to BM Heat Services Ltd, however, as this information is required for us to provide you with our services and/or deliver our products, we will not be able to offer some/all our services without it.

How Long We Keep Your Data

BM Heat Services Ltd will retain your data for as long as is necessary (e.g to offer a product warranty or as long as we have an association with yourself).

Under the General Data Protection Regulation, you are entitled as a data subject to obtain from the Company, confirmation as to whether we are processing personal data concerning you, as well as to request details about the purposes, categories and disclosure of such data. Please complete a ‘Subject Access Request Form’ and return to the address at the bottom of said form.

Special Categories Data

BM Heat Services Ltd does not require ‘Special Categories Data’ from our customers in order to conduct our business, therefore this information is not requested or processed.


BM Heat Services Ltd will occasionally send you information on specific products and/or services by email and/or post that have been identified as being beneficial to our customers and in our interests. Such information will be relevant to you as a customer and is non-intrusive and you will always have the option to opt-out/unsubscribe at any time.

If you would prefer not to receive above-mentioned marketing and offers, please contact us on 02891 815991 or

Lodging A Complaint

BM Heat Services Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

BM Heat Services Ltd t/a The Radiator Shop

Unit 1 Block B Scrabo Business Park

Jubilee Road


BT23 4YH

Telephone: 02891 815991      Email:


Supervisory Authority:

The Information Commissioner’s Office – Northern Ireland

3rd Floor 14 Cromac Place,



Telephone: 028 9027 8757 / 0303 123 1114 Email:





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