Delivery & Return Information
Free delivery applies to the UK Mainland addresses only. For Highlands & Islands and Northern Ireland, please contact us for a delivery estimate.
Deliveries are usually made Mon to Fri 8am to 5pm. Please note specific delivery times cannot be given.
We will make every effort to deliver your order within the dates quoted, however such dates are for guidance only and we shall not be held liable in any way due to delayed deliveries that are beyond our control.
In the unlikely event that your order is damaged or items are missing, these must be reported to us in writing within 48 hours from date of delivery.
Radiators are heavy items and require a reasonably fit person/s to be available when being delivered. Very heavy items such as cast iron radiators are curb side delivery only and require 2 people to accept the delivery. These are delivered on a pallet and under no circumstances will the delivery driver carry these into the property.
Valves are not supplied with any of our radiators or towel rails, and must be ordered separately if required.
Any order for non-stock products such as RAL Colours cannot be cancelled once the order has been placed with the factory.
All of our products are guaranteed from between 1 to 25 years depending on the product. The guarantee in all cases is limited to the F.O.C replacement or repair of the failed product only, and under no circumstances will claims for consequential loss be entertained. The guarantee will be subject to correct system installation by a qualified engineer.
Under the Consumer Contracts Regulations you have the right to cancel your order within 14 working days from the day you received it (with the exception of made to order/bespoke items).
All goods being returned must be in their original, undamaged packaging and fit for resale. It is the consumers responsibility to arrange delivery of the return item to our stores, and at their cost.
Any stocked goods you wish to return which weren't damaged or faulty before you received them will be charged a standard re-stocking fee of between 15% - 50% of the total order value of the specific goods being returned (depending on the manufacturer). In the case of made to order items which are not normally stocked items, an additional re-stocking fee over and above the standard re-stocking fee may apply. This will be agreed on a case by case basis depending on the item to be returned.