Under the Consumer Contracts Regulations you have the right to cancel your order within 14 working days from the day you received it (with the exception of made to order/bespoke items).
All goods being returned must be in their original, undamaged packaging and fit for resale. It is the consumers responsibility to arrange delivery of the return item to our stores, and at their cost.
Any stocked goods you wish to return which weren't damaged or faulty before you received them will be charged a standard re-stocking fee of between 15% - 50% of the total order value of the specific goods being returned (depending on the manufacturer). In the case of made to order items which are not normally stocked items, an additional re-stocking fee over and above the standard re-stocking fee may apply. This will be agreed on a case by case basis depending on the item to be returned.


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